Services
Canopsis publisher support
Open Source hypervision experts at your service
Support
Support
Take advantage of our publisher support to ensure maximum availability of your platform:
- Reactive response to incidents
- Local teams
- Annual contract associated with each subscription
Maintenance
Maintenance
Stay at the cutting edge of Open Source hypervision with the latest Canopsis developments:
- Two major releases per year
- Delivery of security patches and fixes
- Upgrade support (extra)
Report
Report
Benefit from a dedicated support portal for :
- Reporting incidents and requests
- Accessing case tracking and history
- Visualizing your contract (validity, statement of account...)
Resolution
Resolution
Count on us to meet all your expectations via :
- Remote control
- Visio / telephone
- Portal / mail
Offers
Offers
Find the right support package for your needs:
- Unlimited security: business hours (7/5) or total coverage (24/7)
- With a predefined number of tickets for a controlled budget: 10 tickets (HO-10) or 20 tickets (HO-20)
Canopsis, the sense of service
All about Canopsis services
- Validation of the adequacy Canopsis – Project
- Setting up a model (POC or POV)
- Support and assistance during product testing
- Audit and formalization of your needs
- Technical architecture design
- Definition of functional aspects
- Deployment and configuration of Canopsis
- Installation of additional tools
- Documentation and skills transfer
- Realization of specific functionalities
- Creation and customization of connectors
- Adapting to customer environments
- Analysis of your expectations and constraints
- Proposal of a catalog or personalized offer
- Implementation of the defined educational plan
Some achievements
Canopsis services at the heart of our client approach
Creation of a two-day Canopsis training event for a postal service operator
- Development of a new training course: comprehensive overview of Open Source supervision solutions and presentation of their integration into the Canopsis ecosystem. Pedagogical content adapted to operational needs, with theoretical sessions and practical workshops.
- Complete event organization: overall logistical management of the event with reservations (hotels, catering, entertainment and travel). Planning of local tourist activities and teambuilding activities to strengthen cohesion.
- On-site coordination: presence throughout the course. Accompaniment of participants throughout the seminar, with real-time resolution of unforeseen events. Guaranteed smooth running of sessions.
Canopsis support and maintenance for a Paris transit operator
- TMA 1: Solution support for administrators. Daily technical assistance to administrators and platform pilots. Resolution of incidents / malfunctions encountered and guidance on best usage practices. Advice on optimizing existing configurations. Reactive support by email, telephone or video, with documentation of cases handled to capitalize on knowledge.
- TMA 2: Solution evolution contract. Analysis of functional and technical upgrade requirements. Development of new specific features and adaptation of Canopsis to IS changes. Versioning of the platform with integration of new business connectors. Non-regression tests before deployment and support during production start-up.
Additional Canopsis developments for a major employment player
- Creation of new features: development of customized Service weather and remediation modules. Real-time visualization of the state of health of business applications and implementation of automatic remediation mechanisms (automation of corrective actions on recurring incidents).
- Development and adaptation of existing connectors: evolution of certain connectors to meet specific technical requirements, and addition of new supervision data sources. Optimization of integration flows with existing tools. Improved event collection and processing. Testing and validation in pre-production environment. Progressive roll-out of new developments.
Canopsis integration within a heath insurance actor
- Deployment and configuration of Canopsis: installation of the platform on a development and production environment. Parameterization of modules according to business needs. Configuration of all rules: filtering, correlation and remediation.
- Implementation of connectors for supervision tools: integration with existing solutions(Nagios, Zabbix, Prometheus…). Automated collection of alerts from legacy technical infrastructures and standardization of incoming flows to guarantee data consistency.
- Connection to a CMDB / Ticketing tool: interfacing with the ticket management system and synchronization with the configuration database (CMDB). Automated creation of incidents in the tool, enabling contextual enrichment of Canopsis alerts. Complete traceability of the event lifecycle as soon as Canopsis is integrated into the observability process.
Canopsis consulting at a telecom group
- In-depth analysis of existing systems and support in the definition of architecture scenarios: high availability (HA) and cascading. and disaster recovery plans (DRP/DRP).
- Study of possible authentication mechanisms: LDAP, SSO, tokens… This initiative not only guarantees secure access in line with corporate requirements, but also optimizes the user experience.
- Assessment of the technical impact of changing the scope of supervision: scalability, capacity and resource sizing.
- Strategic and operational recommendations: supports Canopsis’ growth by taking into account the criticality of the environment. Proposed solutions are sustainable and aligned with business objectives.
They already use Canopsis
