Ticketing 💡

You can now create, update and delete tickets in Canopsis, while optimizing interaction with third-party ticketing tools such as ServiceNow, iTop and Easy Vista.

Ticket creation can be done manually (by the user) or by creating an automated scenario.

More generally, Canopsis can also interface with any API-enabled tool.

The ticketing feature allows you to do several things:

• Defining ticket declaration rules across multiple ticketing tools
• Processing API feedback from these tools
• Declaration of one ticket per selected alarm
• Declaration of a single ticket from several alarms
• View history of tickets declared for an alarm
  
  

Update 2026: Ticket status synchronization via API

This development enables Canopsis to regularly query external ticketing tools to retrieve the current status of tickets: in progress, assigned, resolved…

Canopsis automatically synchronizes this information in the platform, enabling monitoring teams to follow the progress of tickets directly from the interface.

Only tickets created by Canopsis are affected by this synchronization.

For more information on the ticketing module and all other features, visit the Canopsis documentation. Would you like to talk to our technical team? Contact us via the form!