Support tool

When a Canopsis support case arises in your IT ecosystem, several avenues can be explored and, among others, you are asked to consult:

• The engine logs: Logs that contain all changes of management rules within Canopsis.
• The latest changes made to management rules (TimescaleDB table “Action_logs.”): Logs that contain all the changes to periodic behaviors, eventfilter rules, scenarios…
• The status of RabbitMQ bus queues: Retrieval of RabbitMQ-specific metrics relies (for the moment) on a third-party service, Prometheus
• The database information: By default, these database dumps contain all the data contained in your databases
  
  

With the Canopsis Support Tool, you can now:

• Export MongoDB and TimescaleDB data
• Export technical metrics: Canopsis provides a set of metrics that can be used to diagnose various performance problems
• Export RabbitMQ-specific metrics via Prometheus (see above)
• View exported data in the form of Grafana dashboards
  
  

For more technical information on the Canopsis support tool and all the other features, please visit our documentation, especially this dedicated topic.

If any unanswered questions remain, you can also contact our team via the contact form.