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- TMA 1: Solution support for administrators. Daily technical assistance to administrators and platform pilots. Resolution of incidents / malfunctions encountered and guidance on best usage practices. Advice on optimizing existing configurations. Reactive support by email, telephone or video, with documentation of cases handled to capitalize on knowledge.
- TMA 2: Solution evolution contract. Analysis of functional and technical upgrade requirements. Development of new specific features and adaptation of Canopsis to IS changes. Versioning of the platform with integration of new business connectors. Non-regression tests before deployment and support during production start-up.
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