With the SLA / Service Level Agreement feature, define and monitor compliance with contractual commitments with users!
Progression
40%
Canopsis SLA / Service Level Agreement module provides a set of indicators that can be used to draw conclusions about compliance with contractual commitments with users.
Several service contract indicators:
- Counters
- Alarms created
- Resolved alarms
- Cancelled alarms
- Acknowledged alarms
- Current alarms during the period
- Current alarms
- Acknowledged alarms currently in progress
- Current unacknowledged alarms
- Rates
- SLA-compliant ack rate
- SLA-compliant resolution rate
- Time
- Time in a state proportion
- Time spent in a state
- Mean time between failures (MTBF)
For more information on alarms and their resolution, please refer to the documentation.
Audience
- Application managers
Added value
- Decision support
- Valuation
